{"version":"1.0","provider_name":"protollcall","provider_url":"https:\/\/protollcall.com\/en\/","title":"Why VoC is Important for Contact Centers - Protollcall","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"XS1DAOyEZd\"><a href=\"https:\/\/protollcall.com\/en\/why-voc-is-important-for-contact-centers-protollcall\/\">Why VoC is Important for Contact Centers &#8211; Protollcall<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/protollcall.com\/en\/why-voc-is-important-for-contact-centers-protollcall\/embed\/#?secret=XS1DAOyEZd\" width=\"600\" height=\"338\" title=\"&#8220;Why VoC is Important for Contact Centers &#8211; Protollcall&#8221; &#8212; protollcall\" data-secret=\"XS1DAOyEZd\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/protollcall.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/protollcall.com\/wp-content\/uploads\/2024\/12\/Why-Voice-of-Customer-Matters-for-Your-Contact-Center.png","thumbnail_width":1920,"thumbnail_height":1080,"description":"How does listening to the Voice of the Customer (VOC) help brands understand customer needs? Why do leading contact centers place so much importance on it? This article has the answers."}