QueueMetrics Authorized Reseller
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QueueMetrics is a comprehensive call center software.
QueueMetrics is call center management software that integrates seamlessly with Asterisk. It offers features for measuring metrics, analyzing data, providing statistical solutions and reports, and can be easily managed via a web browser. QueueMetrics is trusted by thousands of companies worldwide for its call center efficiency solutions.
Features of QueueMetrics
Easy to use
The user-friendly interface is designed to simplify daily tasks with messages and notifications.
CRM integration allows it to work with popular CRM systems such as Vtiger and Salesforce, or other CRM systems.
WebRTC Softphone works with telephone programs on both notebooks and PCs, and provides reports for monitoring service quality.
Measure everything.
A comprehensive report with key performance indicators to improve every aspect of your call center.
Real-time management allows supervisors to perform call monitoring, providing immediate alerts when employees are answering calls, listening to calls, or interrupting.
Reliability: Thousands of companies worldwide choose QueueMetrics, both in cloud and on-premise deployments.
Customizable wallboard reports displaying real-time reports and Live Agent performance.
- Displays the Real-time Monitor and Live Agent screens for the Supervisor.
- Displays the total number of incoming calls, the waiting time, and the talk time.
- It has a function to broadcast messages to the call center operator’s screen.
Historical Report
- Displays detailed call information along with the conversation audio file.
- Displays the number of missed calls, the contact method, and the call status after disconnection.
- Reports are available showing the performance of call center staff, with complete individual and overview details. Data can be exported.
- Reports can be exported in various formats, including Excel and PDF.
3rd Party Integration
In addition to integrating with CRM systems, QueueMatrics can also connect to external systems, such as billing systems, using standard APIs.
Why choose this option? QueueMetrics from Propol?
PromptCall has been entrusted as the sole retailer in East and Southeast Asia. We offer QueueMetrics services on PromptCall Cloud and on-premise QueueMetrics solutions for enterprise deployment.
We have the expertise and proficiency to install and customize QueueMetrics software to meet the specific needs of your business.
We offer a comprehensive solution, including telephone numbers and CRM systems, reducing the complexity of managing multiple communication systems.
We have over 20 years of experience in VOIP, Cloud PBX, Cloud Call Center, and CRM.
We are ready to support you in running your business smoothly and efficiently with our high-quality training and support team.
For more information, see Official Reseller QueueMetrics.
Upgrade your call center with... QueueMetrics today
You’ll receive reliable, flexible, and cost-effective solutions to help your business grow. Don’t wait—contact us today and experience the difference!
Our friendly sales team is ready to assist you. Call or contact us through the various channels to get started.
For more details, please visit ( https://www.queuemetrics.com/ )
