QueueMetrics
Call Center Analysis and Reporting System
QueueMetrics is a comprehensive call center analytics and management software trusted by thousands of call centers worldwide. Protollcall, as an official distributor, offers customized QueueMetrics services tailored to your business by our team of experts.
Call Center System What is
A call center system is a system that systematically manages communication between businesses and customers via telephone and other channels. This includes everything from call forwarding to the appropriate agents (ACD) and automated response systems (IVR) to recording and analyzing call data.
A key component of an effective call center system isn’t just the incoming and outgoing call systems; it also needs a call center reporting system that provides management with an accurate overview of the service center’s performance.
Why is the Call Center reporting system... It is important.
Reports in a call center system are tools for collecting and storing data flowing in and out of the call center. This includes call data, automated response system data, employee login and logout data, and overall system usage data. These reports are crucial performance indicators for call centers, helping to evaluate performance metrics and providing data to support management decision-making. This is a key strength of QueueMetrics as a dedicated call center analytics system .
QueueMetrics is call center management software. All-inclusive
QueueMetrics is call center management software that integrates seamlessly with Asterisk. It offers features for measuring metrics, analyzing data, providing statistical solutions and comprehensive reports, and can be easily managed via a web browser. QueueMetrics is trusted by thousands of companies worldwide for its call center efficiency solutions.
System features QueueMetrics
Easy to use
Designed to make daily tasks easier with messages and notifications.
It works with popular CRMs such as Vtiger and Salesforce, or other CRMs. See the Protollcall CRM system.
Compatible with telephone programs on both notebooks and PCs, with reports for monitoring service quality.
Measure all performance in the Call Center analytics system.
To improve every aspect of your call center.
The supervisor can immediately implement call monitoring to receive alerts when employees are on calls, listening to calls, or interrupting.
Thousands of companies worldwide choose QueueMetrics, both in cloud and on-premise deployments.
Customizable wallboard reports.
To view real-time reports and footage of a Live Agent:
- Displays the Real-time Monitor and Live Agent screens for the Supervisor.
- Displays the total number of incoming calls, the waiting time, and the talk time.
- It has a function to broadcast messages to the call center operator’s screen.
Historical Report
- Displays detailed call information along with the conversation audio file.
- Displays the number of missed calls, the contact method, and the call status after disconnection.
- Reports are available showing the performance of call center staff, with complete details both individually and in overview format.
- Reports can be exported in various formats, including Excel and PDF.
Connecting to external systems.
(3rd Party Integration)
In addition to integrating with CRM systems, QueueMetrics can also connect to external systems, such as billing systems, using standard APIs. This allows QueueMetrics to seamlessly integrate with existing business tools.
QueueMetrics on Cloud or On-Premise Which one should I choose?
Protollcall’s queuemetrics service is available in two versions. The table below helps you make an informed decision.
| section | QueueMetrics on Cloud | On-Premise QueueMetrics |
| Initial investment | Low monthly/yearly rental service. | For higher-end services, you’ll need to invest in your own server. |
| Installation period | Quick to get started. | It takes longer to install and set up. |
| Maintenance | Protollcall provides updates. | You’ll need your own IT team to manage the system. |
| Appropriateness | Organizations that want a quick and flexible start. | Organizations with specific data security requirements or who wish to have complete control over their systems. |
| Scaling up | Easily adjustable to accommodate growth. | You need to plan for hardware expansion in advance. |
For on-premise installation, see On-Premise IP PBX System: Installing a Call Center System in Your Organization for More Details.
QueueMetrics system What types of businesses would this be suitable for?
Why choose QueueMetrics service from Protocol?
Additional information: Official Reseller QueueMetrics
You’ll receive reliable, flexible, and cost-effective solutions to help your business grow. Don’t wait—contact us today and experience the difference!
Frequently asked questions about QueueMetrics system
What is QueueMetrics?
QueueMetrics is a call center management and analytics software that integrates seamlessly with Asterisk. It helps measure metrics, analyze data, and generate real-time call center statistics reports. It is trusted by thousands of companies worldwide.
How does QueueMetrics differ from typical call center systems?
Typical call center systems focus primarily on incoming, outgoing, and call distribution. QueueMetrics is a reporting and analytics system that complements existing call center systems using Asterisk, providing in-depth data such as real-time wallboards and more detailed historical statistics reports.
Which PBX systems are compatible with QueueMetrics?
QueueMetrics is designed to work primarily with Asterisk-based systems, covering various Cloud PBX and IP PBX systems offered by Protollcall.
Should I choose QueueMetrics with cloud or on-premise deployment?
For quick deployment, reduced IT costs, and scalability flexibility, a cloud-based solution is recommended. However, if your organization has specific data security requirements or needs full system control, an on-premise solution would be more suitable.
Can QueueMetrics integrate with a CRM system?
QueueMetrics supports integration with popular CRMs such as Vtiger and Salesforce, as well as other CRMs via standard APIs.
Does QueueMetrics have a wallboard for viewing real-time data?
QueueMetrics provides customizable Wallboard reports showing the number of incoming calls, wait time, talk time, and real-time Live Agent status, along with a function to broadcast messages to employee screens.
What size organization is this system suitable for?
Suitable for medium to large-sized call centers that require data-driven insights to manage their teams, as well as organizations already using Asterisk and looking to enhance their reporting capabilities.
How do I request a trial or a quote?
You can contact the Protollcall team to inform them of the size of your call center and your usage requirements. The team will help recommend the most suitable installation option and prepare a quotation.
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