Protollcall Outbound Campaign
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Protollcall Outbound Campaign
Meeting the needs of modern businesses.
Increase sales, close deals faster, and expand your customer base with Protollcall's cutting-edge Outbound Campaign system.
Why Should modern "outbound calls" be cloud-based?
According to Garner’s report : The Future of Sales – Digital-First Sales Transformation Strategies , 80% of business-to-business (B2B) transactions are expected to occur digitally by 2025, and businesses will shift to a buyer-centric digital model for reaching customers. Traditional outbound calls, such as from mobile or landline phones, are no longer sufficient, as they result in missed opportunities for increased sales, effective tracking, and plan adjustments.
Protollcall Outbound Campaign What is?
Protollcall Outbound Campaign is an automated calling system that helps businesses effectively contact target customers. It enables efficient outbound calling for sales, marketing, surveys, and customer service. Utilizing secure and advanced cloud technology, it helps increase sales and build stronger customer relationships.
Protollcall Outbound Campaign What are its key features?
Predictive Dialer - The Heart of Outbound
The system will automatically make calls based on analyzed customer call patterns and can call multiple numbers simultaneously. When a customer answers, the system immediately transfers the call to an available agent.
Benefits of Predictive Dialer:
- Increase the actual talk time with customers.
- Reduce the agent’s idle time.
- Increase the number of contacts.
Effective practices (Best Practice):
- Set the number of missed calls (Abandon Rate) to a maximum of 3% (according to Compliance).
- Schedule outgoing calls (Schedule Campaign) based on customer behavior.
Progressive Dialer - For VIP Customers
The system will automatically make calls to the target customer numbers one by one.
Suitable for:
- Private Customers
- High Net Worth Clients
- Corporate Banking customers
strength:
- The agent has time to prepare before making the call.
- High quality conversation.
- Personalized Service
Preview Dialer - Complete Preparation
The system will retrieve and display customer information, such as contact details and purchase history (Agent).
You can prepare before making a call or skip to the next customer. Suitable for:
- Insurance Claims Follow-up
- Investment Advisory Calls
- Loan Application Follow-up
Information displayed:
- Contact history
- Products currently in use
- Credit Score and Risk
- Preferred Contact Time
CRM Integration
Connects to your customer relationship management system; all information is on a single screen.
Real-time data synchronization:
- Customer information
- Transaction history
- Product Holding
- Assessing the customer’s acceptable risk level (Risk Profile)
Product Recommendations (Smart Suggestions):
- Suggesting the most suitable action for each customer (Next Best Action).
- Opportunities to introduce related products or services (Cross-sell Opportunities)
Key features of the system.
Protollcall Outbound Campaign
Cloud-based solutions allow you to work anywhere, anytime.
Supports remote call center teams. With just an internet connection, your team is ready to work from anywhere, without needing to install any equipment.
The dashboard report is easy to use.
View line status, agent performance, conversion rate, and KPIs in real-time.
Automatic dialing system (Preview, Progressive & Predictive Dialer)
You can choose the calling mode that best suits your purpose.
It has a voice recording system and a call monitoring system.
Analyze the quality of the outbound calling team, listen to recorded calls, assess quality, and develop team skills.
You can manage teams and set goals.
Create a targeted outbound calling campaign.
Call packages with customizable options based on usage.
You can choose a calling package that suits the size of your business, helping to control costs.
Cloud security
Certified to international safety standards.
Protollcall Outbound Campaign What are the advantages?
1. Increase sales effectively.
Reach more target customers with effective outbound calls, generating up to 300% more sales opportunities.
2. Reduce costs and expenses related to the existing telephone system.
Save on investment costs in equipment and systems. No cabling costs, no need to invest in your own PBX or servers. Reduce costs by up to 70% compared to setting up an on-premise call center system.
3. Fast and flexible.
Ready to use immediately. Adjust the size as needed, and receive real-time reports.
4. On target.
The Protollcall Outbound campaign system helps manage customer data and accurately target calls.
5. Reduce call time and redundant tasks.
Agents don’t need to search for information repeatedly; the system automatically retrieves the data.
6. Results are measurable for every campaign.
The report is comprehensive, covering everything from the number of calls to the closing rate.
Protollcall Outbound Campaign Which type of business is this suitable for?
Insurance company
✔ Reach a wider target customer base.
✔ Effectively follow up and close sales.
Banking and Finance
✔ Introducing financial products.
✔ Notify me of the application status or the total amount due.
✔ Debt collection and professional customer service.
Hospitals and clinics
✔ Schedule appointments and follow up on treatment.
✔ Survey patient satisfaction with the services provided.
e-commerce and retail
✔ Product Recommendation
✔ Track your order
✔ Build relationships with customers.
Educational Institutions
✔ Accepting student applications.
✔ Track graduates.
✔ Survey of customer satisfaction.
B2B business
✔ Find new customers
✔ Track B2B sales.
Why choose this option?
ProtollCall?
Over 20 years of experience.
Protocall, a long-standing provider of Cloud Contact Center services, understands your business needs well and offers services in both Thai and English.
cutting-edge technology
We use the most advanced cloud technology, boasting 99.9% stability and the ability to handle heavy workloads.
Professional support team
We have a well-equipped team, including training, technical, and support staff, ready to assist you.
Measurable results
The system provides both real-time and statistical reporting, allowing you to clearly see your performance.
Secure cloud system according to standards.
Comply with the Personal Data Protection Act (PDPA) and other data security standards such as data encryption and access control.
Customized services
Protocol listens to your needs and customizes the system according to each business's processes.
Are you ready to begin?
Start boosting your sales today. Call our team of experts to request a demo or a free 14-day trial.
