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Service information And solutions.

We offer rental services for cloud-based PBX systems, accessible via the internet.
No system installation required; get started quickly; and no need to hire support staff.
Suitable for businesses requiring a telephone switchboard or office telephone system.
Calls can be transferred to mobile phones and branches located in other locations free of charge.

We offer rental services for internet-based contact center systems, with monthly charges.
No need to purchase a system or wait for installation. It’s quick to use and requires no staff for maintenance.
Ideal for companies that need a Contact Center system to provide customer service, such as after-sales support, information services, product inquiries, telephone orders, or calls to inform customers about promotions and service charges.
We support the expansion of Contact Centers, allowing employees to answer calls outside the Contact Center or agents working from home, or relocating Contact Centers without affecting customer service.

Implement a CRM system with a Contact Center system to provide a comprehensive, all-in-one service, ensuring seamless integration and increasing business efficiency and productivity.
Suitable for a wide variety of businesses, such as helpdesk, telesales, TV shopping, debt collection, and insurance, etc.
It can be customized to suit the specific needs of each business, supporting both inbound and outbound calling.

Increase sales, close deals faster, and expand your customer base with ProToCall’s cutting-edge Outbound Campaign system.
Shift your customer engagement approach to a digital model (buyer-centric digital model).
Reach more target customers with effective outbound calling and create opportunities.
Outbound campaign systems help manage customer data and accurately target calls.

SIP Trunking is a wireless internet-based telephone service that eliminates the need for cables. It’s convenient, readily available, and allows for easy addition or removal of multiple lines.
The sound quality is clear, smooth, and uninterrupted. It can be connected to your existing PBX system.
For use in businesses and organizations that require a simple and fast phone number starting with 02.
In addition, we also provide mobile phone number services for outbound telesales and collection, as well as SIM gateway services for making calls according to the SIM provider’s package.

Comprehensive software for managing call centers.
For call centers requiring comprehensive performance indicator reports to improve all aspects of their call center operations, we offer analysis and statistical solutions.
It can be managed via a web browser.
QueueMetrics is trusted by thousands of companies worldwide to provide solutions for improving call center efficiency.

We provide consulting, design, installation, and development services tailored to customer needs, such as CRM systems or APIs for connecting internal and external organizational systems.
Our service develops seamless integration with email and social media platforms such as Facebook Messenger and LINE, enabling more efficient call center management.
Our team of expert system developers provides guidance to help you run your business more easily in this complex technological world.

We design and install IP PBX systems at the customer’s location for internal organizational use.
Suitable for large organizations that do not want to store data on the cloud, have their own network and call center equipment, and have their own team of technical support staff to assist customers.
Customers can manage the system as an administrator and customize the settings to suit the needs of users within their organization.
Protocol has a team ready to provide technical support, consultation, and system maintenance for 1 year after installation and delivery.