Yeastar, a new generation telephone system, meets the needs of all types of work.
When we think of traditional business telephone systems, we often picture desk phones that required employees to sit at a desk to answer customer calls. However, today’s work environment has shifted to a hybrid and mobile-first approach. Modern IP PBX systems like Yeastar are revolutionizing these limitations. Old systems simply cannot meet the needs of sales teams who travel or service teams working from home. When customer calls are transferred but no one answers, or there’s no information for management to follow up on, the business loses opportunities and revenue.
promptCall PBX by Yeastar, from ProToCall, addresses the challenges of traditional telephone systems for modern businesses , enabling organizations to enhance communication efficiency and flexibility. This is especially beneficial for businesses with employees answering calls via mobile devices, offering features such as IVR, call forwarding, queuing, CRM integration, call recording, and AI transcription. It also supports web, desktop, and mobile phone usage, allowing employees to make and receive calls, chat, hold meetings, and manage communication from multiple devices within a single app.
promptCall PBX by Yeastar is designed for mobile-centric businesses, transforming any location into an office and turning every conversation into a business opportunity.
Why should “Mobile-First” organizations choose Yeastar?
Yeastar didn’t view the telephone as just a tool for receiving calls, but as a system connecting employees and customers. This was a crucial turning point in the Mobile-First era, because the Linkus Mobile Client transforms mobile phones into extensions of the telephone system, allowing employees to receive “important calls” from customers at any time. These include calls from new customers, customers reporting problems, customers following up on quotations, or regular customers who want to speak with the same representative. Thus, the Linkus Mobile Client becomes a systematic tool for managing business-customer communication.
In addition, Yeastar helps businesses in four main areas: reducing redundant tasks with automated answering systems, improving customer service quality with insightful dashboard data, creating flexibility for teams to work remotely without interruption, and AI transcription as a key assistant in maintaining service quality.
Here are 10 key features of Yeastar that set its modern IP PBX system apart from traditional business telephone systems.
10 key features of Yeastar that help businesses answer customer calls better.
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Linkus Softphone: Turn your mobile phone into an office phone.
The key to answering calls via mobile is Linkus Softphone or Linkus UC Clients, which transform your mobile phone, computer, or web browser into an office phone. It works on Windows, macOS, iOS, and Android, allowing for seamless call transfer between devices. Call management capabilities include:
- Answer and transfer calls: Just like sitting at your desk.
- Presence: Instantly see who is available or on the phone while working.
- Video Conferencing: Conduct video meetings instantly via mobile devices.
Ideal for field sales teams, after-sales service teams working from home, or executives who need to answer important calls without using their personal mobile number.
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Call Forwarding: Never miss an important business call; your call will never be lost.
A common problem many businesses face is that customers call the company number, but the responsible employee isn’t at their desk, resulting in no one answering the phone, or customers leave messages that go unanswered. The damage is customer frustration and a negative customer experience.
Yeastar’s Call Forwarding system allows employees to define conditions for call forwarding, such as:
- Set a personal rule: If no one receives the message within the specified time, transfer it to a mobile phone immediately.
- Smart Routing: If the line is busy, forward the call to another team. If it’s outside of business hours, transfer the call to voicemail or send a notification.
This feature helps prevent customer loss; company phone numbers remain contactable even when no one is in the office.
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Interactive Voice Response (IVR) system: A 24-hour receptionist that helps screen calls at the source.
An IVR (Interactive Voice Response) system helps manage customers systematically. Regardless of the time of call, the system will prompt customers to “Press 1 for sales, 2 for service, 3 for accounting,” ensuring they are directed to the correct department more quickly and reducing the workload for receptionists. Yeastar’s IVR system has the following capabilities:
- Multi-level IVR: Allows setting multiple menu levels for call filtering.
- Multilingual support: Elevate your professionalism to a global level.
- Time-based scheduling: Separate audio announcements for business hours, after-hours, or holidays.
When used in conjunction with Linkus Softphone, employees in each department can answer calls via their mobile phones without customers noticing any difference.
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Queue & Call Center Console: Systematically manage a large volume of incoming calls.
The Queue feature helps organize incoming calls. When a large number of customers call simultaneously, customers can wait in a queue, and the system can inform customers of their waiting status , reducing frustration, call cancellations, and lost business opportunities.
In addition, system administrators can view an overview of the situation on the Real-time Wallboard , such as the number of waiting calls, which employee is answering the call, and whether the call center team is sufficient.
Whether you’re answering calls via an office phone or a mobile phone, the Queue system can effectively manage the call queue and the quality of call answering.
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Skill-based routing: Passing calls to “experts,” not just those who are available.
Good call answering isn’t just about answering quickly, but about ensuring customers speak with someone who can actually solve their problem. Skill-based routing helps the system assign calls based on the skills or specialized expertise of employees, such as:
- Customers inquiring about new products will have their inquiries forwarded to the sales department.
- Customers who report technical issues have sent them to the Support team.
- Important customer information is forwarded to the same customer service representative.
When used in conjunction with CRM integration, the system can help employees see customer history before answering calls, reducing the need for repeated questions and enabling customers to receive more consistent service. The results include a higher First Call Resolution (FCR), shorter handle times, and customers feeling that they are receiving exceptional and attentive service.
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Voicemail to Email: Convert voice to text. Missed calls can also become leads.
In many businesses, missed calls can mean lost leads. Yeastar’s voicemail system allows sending voice messages to email addresses. Customers can leave messages, and the team can contact them back as soon as they receive them, without needing to check the office phone system to listen to the voicemail message.
- AI Transcription: Transcribes voice messages into text and sends them instantly via email or the Linkus App.
- Fast: Read the summary instantly without wasting time listening to the audio. Reduce the risk of missing important calls, because even if you miss the call, there’s still information to follow up with.
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Auto Call Recording & AI Transcription: Transform conversations into business data.
Call recording helps organizations monitor service quality and use the data for further improvement. Yeastar can automatically record all calls, with features that help improve service quality, such as:
- AI Transcription: This tool converts voicemail and call audio into text, making it easier for managers to review conversations and summarize information.
- Call Transcription: Can display the message along with timestamp, speaker ID, and help search for keywords in the conversation.
- Dashboard Summary: Helps management visualize conversation quality, monitor call answering quality, train sales teams, or analyze customer pain points from conversations.
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CRM Integration: See customer information before answering the call, no need to ask again.
Create a premium experience by connecting with popular CRMs such as Salesforce, HubSpot, Odoo, Microsoft Dynamic 365, or Zoho. Reduce negative customer experiences where employees have to repeatedly explain the same problem because they don’t have the information in hand.
Yeastar integrates with CRM systems, allowing employees to see customer information before answering calls and manage customer interactions more effectively. For example:
- Screen Pop: When a customer calls, the phone or computer screen will immediately display the caller’s name and contact history.
- Personalized Service: Employees don’t need to ask the same questions repeatedly, making customers feel cared for from the very first moment and elevating the Customer Experience.
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SMS & WhatsApp Messaging: Omnichannel, integrating communication channels into a single system.
Yeastar’s Omnichannel Messaging feature manages WhatsApp and SMS from a single system, catering to today’s customer communication needs that go beyond just phone calls, incorporating SMS and WhatsApp messages for inquiries, task tracking, and additional information.
- Chat via Linkus: Send, receive, and manage WhatsApp and SMS messages through the Unified Interface. You can also reply to WhatsApp Business Messages via Linkus UC Clients without switching apps.
- Data is secure: Chat history is stored in the same system, eliminating the need to use employees’ personal phone numbers. This allows for professional business communication through various channels. SMS messaging helps maintain employee phone number privacy and builds a trustworthy business communication image.
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Auto Provisioning: Easily install and add device users from a central location.
Auto Provisioning allows system administrators or IT departments to centrally configure extensions and devices, reducing installation time and minimizing errors from manual configuration.
For organizations expanding their call center teams, this feature allows for faster addition of new users, whether they are office employees, branch employees, or those who primarily use mobile devices.
Comparison Table: Original System vs. Yeastar
| In terms of usability. | Traditional IP PBX system | Yeastar |
| Working remotely | Only landline phones must be used. | Mobile-First via the Linkus App on all devices. |
| IVR system | Fixed number input menu | Multi-level support, multiple languages, and time-based settings. |
| Routing | Distributed according to the normal queue. | Skill-based + customer data from CRM. |
| Audio recording | Record the audio for later listening. | AI transcribes speech into text and analyzes keywords. |
| Voicemail | Leave a voice message on the device. | AI converts the text and sends it via email instantly. |
| Messaging | Phone calls only. | Combine SMS and WhatsApp into one system. |
| System management | IT needs to configure each device individually. | IT can configure multiple machines from a central location. |
| Integration with CRM | Not supported / High cost. | It can integrate seamlessly with leading CRM systems. |
What type of business is Yeastar suitable for?
Yeastar is suitable for businesses with the following characteristics:
- The sales team primarily answers calls via mobile phone.
- Business owners need to answer customer calls even when outside the office.
- There is a Customer Service or Support team that has to handle a large number of calls.
- Businesses with multiple branches that require a connected telephone system.
- I would like to use a company phone number instead of my personal mobile number.
- We need to record audio, analyze conversations, and monitor service quality.
- I need to integrate my phone system with the CRM.
- Want to start a business phone system without investing in large-scale infrastructure?
Yeastar helps Mobile become a true enterprise telephony system.
Yeastar is not only ideal for organizations with a large number of desk phones, but also perfectly suited for modern businesses that need employees to answer calls professionally via mobile phones while still using a company number, with call forwarding, queue management, call logging, customer data, and tools for monitoring service quality.
For protocols, bringing Yeastar to customers means providing businesses with more options for flexible, easy-to-use telephony systems that support real-world operations in the hybrid and mobile-first era.
If your business still relies on employees’ personal mobile numbers or lacks a centralized system for managing customer calls, Yeastar may be the answer to streamline organizational communication, reduce dropped calls, increase sales opportunities, and create a better customer experience.
FAQ: Frequently Asked Questions about Yeastar
Can Yeastar answer calls via mobile phone?
Yes, Yeastar is compatible with Linkus Mobile Client, allowing mobile phones to function as an extension of the enterprise phone system. Employees can make calls, receive calls, and connect with their teams from their mobile devices.
If using Yeastar, will customers see the employees’ mobile numbers?
Employees don’t need to use their personal mobile numbers; customers can contact them through a central or company number. This reduces the need for employees to use their personal mobile numbers and can be integrated with the organization’s business phone system and messaging channels.
Is Yeastar suitable for SMEs?
This is ideal, especially for SMEs that want a professional-looking phone system but don’t want to invest in a large call center. They can start with a small team and expand to accommodate more users as their business grows.
How do Yeastar help reduce dropped calls?
Yeastar features call forwarding, IVR, and queue management, ensuring customer calls are directed to the appropriate agent. It also provides voicemail when no one answers, reducing the chance of important calls being missed without follow-up.
What types of installations does Yeastar offer?
Yeastar P-Series models are available in both Cloud Edition (with full support from a service provider) and On-Premise versions, suitable for businesses with their own IT team that can install servers themselves. For businesses seeking a quick start, reduced equipment investment, and immediate hybrid operational support, the Cloud version is recommended.
Can businesses that already have an existing CRM system connect to Yeastar?
Yeastar supports integration with all leading CRM brands, including Salesforce, Hubspot, Zoho CRM, Odoo, and Microsoft Dynamics 365. Employees can see customer information while on calls, and the routing system can accurately forward calls using data from the CRM.
How does Protollcall serve Yeastar?
Protollcall can provide consulting, system design, usage recommendations, installation, and support for promptCall PBX by Yeastar, tailored to the team structure of each organization, especially businesses that primarily rely on mobile phone call handling by their teams.
Interested in promptCall PBX by Yeastar for your business telephone system?
Don’t let “dropped calls” and “lost opportunities” hinder your business growth. Protollcall is ready to provide consultation and design a Yeastar system tailored to your sales team, customer service team, and businesses that need to handle mobile calls professionally.
Let ProtollCall be your partner in taking care of you, with:
✅ Reasonable price: A worthwhile long-term investment.
✅ Professional support: Our team is available to assist you throughout the usage period.
✅ Free consultation: We design systems tailored to your organization’s needs.
✅ Training is provided: Team members will be trained until they are proficient in using the system before it goes live.
promptCall PBX by Yeastar from Protollcall enhances customer call handling with a business phone system that allows you to work from anywhere.
Website: www.protollcall.com
Tel: 02 026 5454
Line: @prca
Source: Yeastar
