Hotel – PMS
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Protocol provides connectivity between the telephone system and the PMS (Personnel Management System) of hotels, ranging from five-star luxury hotels to budget guesthouses and hostels, to support services for both domestic and international tourists.
The connection between the telephone system and the system. PMS in hotels
The connection between a point-of-sale (PBX) system and a property management system (PMS).
In hotels, key elements that contribute to more efficient customer service and property management are as follows:
Main function of connection
1. Call management.
Connect call data to the PMS to record calls and automatically calculate charges.
2. Updating room availability.
Staff can update room status, such as whether the room is clean or not, via telephone.
3. Alarm settings
Set alarms via the telephone system, and the information will be recorded in the PMS for providing alarm services to guests.
4. Reporting and Analysis
Guest phone usage reports can be summarized and analyzed more easily.
strength of connection
Improve work efficiency.
Reduce redundant tasks and make employees' daily workflow smoother.
Accurate cost calculation
Automatically record guest call charges, ensuring accurate and precise billing.
Improve customer service.
Responding to guest needs is faster and more efficient.
Data integration
Call data and room management are integrated, making administrative tasks more efficient.
Usage
The PBX system can connect to the PMS via a standardized API.
Configured by experts to ensure seamless collaboration.
summarize
Connecting the telephone system and PMS system in a hotel is a worthwhile investment, significantly improving management efficiency and customer service.
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